Tailor Events Canada Inc is privately owned and in no way affiliated with any box office, venue or other ticket agency. Our tickets may be sold above the face value. The price printed on the ticket will generally not be our selling price. Our prices reflect the cost, the relationship(s) with our supplier(s) and the outstanding services we provide to our clients on a day to day bases.
Ticket Ordering Policies:
Regular Ticket Orders
We do our best to make sure that all inventory is labelled correctly with any warning(s) such as obstructed views, standing room, general admission, seats not side by side. If you have any concern regarding these or any other issues with the tickets you have ordered, please contact our office to have your question answered properly.
Orders over $1,000.00 require a Credit Card Authorization Form to be filled out by the credit cardholder and faxed back to us along with a copy of the credit card (front and back) and drivers license. Tailor Events Canada Inc reserves the right to request a Credit Card Authorization Form at its discretion.
Once an order has been confirmed, a sales agent will contact the customer via Email, fax or phone.
Tickets are generally delivered within a few days of order confirmation or by a mutually agreed upon date.
"Pre-Order" Means tickets for some events are not obtainable until closer to the date of the event. "Pre-Orders" involve tickets that are purchased in advance and are not currently in stock. Exact seating locations are not always available so orders are taken for general seating locations. Tickets will be delivered as soon as we receive them. In some cases deliveries are not made until the week of the event and occasionally as late as the day of the event. There is no guarantee as to the date and time tickets will be delivered other than prior to the event unless otherwise specified when a pre-order is placed with one of our staff. Please refer to individual event pages or call for more information. On pre-orders, tickets are guaranteed to be in pairs unless other arrangements have been made.
"Pre-Orders" over $400.00 require a Credit Card Authorization Form to be signed by the credit cardholder and faxed back to us along with a copy of the credit card (front and back) and drivers license. (This form will be generated for you during the checkout process if ordering online) Tailor Events Canada Inc reserves the right to request a Credit Card Authorization Form at its discretion.
We reserve the right to upgrade tickets to a higher priced seating location at no additional cost to the customer.
Once an order has been confirmed, a sales agent will contact you via Email, fax or phone.
Please Note: If a Credit Card Authorization Form is required to process an order, a copy of the cardholder's driver's license and the front and back of the credit card being used must be included with the completed form when it is returned to us. All customer information is strictly confidential and used only to verify the customer's identity and prevent fraudulent activity. Authorization Forms must be returned to us in a timely manner. We reserve the right to cancel an order if the proper documentation has not been returned to us even if the order has been confirmed. Please follow instructions carefully.
Forms of Payment
Forms of Payment
CHECKS: If time permits payment by check is an option. We accept cashier's checks and money orders. Company or Personal check orders ship AFTER check payment has cleared. This can take up to 7-10 business days.
CASH: This type of payment must be made in person.
Corporate customers have the option of starting an account with us. Benefits include monthly billing and working with our most skilled and experienced agents and that's only the beginning. We possess a strong desire to initiate and nurture long-term mutually beneficial relationships with all of our clients. Please contact us if you are interested in setting up this type of account.
Prices stated on tailorevents.ca do not include any state or other local taxes that may apply to your order. Tailor Events Canada Inc may collect sales tax as is appropriate for our locality. If taxes are applicable to your order they will be added to your order as a separate charge in addition to the TOTAL.
FedEx is typically used for shipments and a signature is required upon delivery for every order. FedEx will NOT deliver to a P.O. Box so you must provide us with a physical street address.
Most orders for regular season NBA, NFL, MLB and NHL games, concerts, and theatre are shipped within 24 to 48 hours after confirmation. Orders for some events are not delivered until very close to the date of the event. We may contact the customer to confirm the shipping address prior to shipment. We offer several different shipping methods, for example:
* Federal Express Priority Overnight to USA - $55
International Orders We do ship Internationally, with various exceptions. We will contact you in the event that we cannot ship to your location. Prices vary from country to country and also depend on service type. Please check with a Tailor Events Canada Inc representative to get an accurate quote.
Delivery of Tickets All delivery times are subject to availability in your delivery area.
Upon delivery of tickets from FedEx, customer has 48 hours to contact us about any mistakes or discrepancies about tickets and/or seating locations. Discrepancies include, tickets shipped are in the wrong section or row, the tickets are for the wrong event or date or the tickets are damaged and will not allow access to the venue because of the damages. In cases like this, every effort will be made to correct the problem. If the tickets ordered are no longer available, and replacement tickets are not an option, the order will be cancelled. The customer must ship the tickets back to Tailor Events Canada Inc to receive a refund. There are absolutely no cancellations, refunds or exchanges on orders with no discrepancies.
Due to the time sensitive nature of the ticket resale industry, Tailor Events Canada Inc has fulfilled its contractual duty when tickets are shipped to the address provided by the client. Tailor Events Canada Inc is not responsible for any incorrect addresses provided by the customer or for the package being returned to sender due to the client not being available to sign for the package at the time of delivery. Tailor Events Canada Inc will keep packages returned by Federal Express on hand for later re-delivery to the customer. Tailor Events Canada Inc is not responsible for any customer caused delays in delivery after the order has been shipped.
Prior to the order being shipped, the client is responsible to inform Tailor Events Canada Inc of changes in the shipping address.
If a shipment needs to be redirected after it has been shipped, the customer may be responsible for a $10.00 address correction fee charged by Federal Express. Any shipment that is requested to be held at a Federal Express location requires a photo ID to pick-up. These shipping methods must be arranged with your sales representative.
Cancellations / Postponements
Event Postponement / Cancellation If an event is canceled and not rescheduled, the cost of the tickets minus any shipping or handling fees will be refunded to the customer unless the cancellation is due to an act of nature (weather, earthquake, hurricane, etc.), venue structural issues, war, fire, civil disturbance, any acts of government, customer inability to obtain transportation, terrorism, strike, lockout or other labor disputes. There are no cancellations, refunds or exchanges for postponements, rescheduling or time change of an event; the original tickets issued will generally be honored for the new date and time of the event.
Golf and Tennis - Partial Event Cancellations
If multi-day events such as golf or tennis tournaments have one day's play canceled or postponed, tickets purchased for that date may not be honored for another day's play or redeemed for tickets that would. There would be no refund given in this situation.
*Weather insurance is available on all golf and tennis events.
Lost or Damaged Merchandise During Shipment
If the shipment is damaged to the point that tickets are no longer usable and cannot be replaced, or the shipment is lost completely, Tailor Events Canada Inc will refund 100% of the purchase price to the customer.
Lost or Stolen Tickets
We take great pride in our customer service and will always do our best to accommodate you. Unfortunately, because we are not the box office or venue, it is not always possible for us to reissue lost or stolen tickets. Please put your tickets in a safe place as soon as you receive them.
* If it is discovered that documentation necessary to process an order is incomplete due to customer error, the order may be canceled even after confirmation. In this situation the customer will be given a full refund.
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